Tier 1
Orquesta
Governance of your whole CX system and direction of every AI agent. Store catalog, recommendations and business rules kept current. Every customer review read and analyzed. A dedicated CSM and an instant Slack channel.
Priced on the call
Governance, priced to your volume.
Three cumulative tiers over twelve months, billed monthly. No prices on this page: your volume and your stack move the price, so we size yours on a 30-minute call.
THREE tiers.No capex.
Tier 2
Director
Most popularEverything in Orquesta, plus replies to your customers from agents who are experts in your brand. Your VIP queue handled instantly, and every handover that didn't need a person flagged. Conversion reviewed and improved continuously, with the catalog always current.
Tier 3
Opera
Everything in Director, plus custom agents for your brand's business cycles. A dedicated CX Architect and CSM, with a monthly executive review.
- Terms
- Billed monthly on a one-year commitment. No implementation fees or hidden licenses. Move up a tier whenever you like; if you move down, Orquesta is the minimum.
- What moves the price
- Token usage and the checks the system has to run. The tiers are sized on an average of 5,000 tickets a month and the typical queries of a Shopify ecommerce stack. We price yours on a 30-minute call.
Implementation is a line. Governance is a circle.
Implementation ends.Governance doesn't.
- KnowledgeScored every 15 days
- QAEvery 72 hours
- AlertsEvery hour
- QA and cockpitEvery month
- Executive review
- Change approvedBy a named person
- KnowledgeScored every 15 days
- QAEvery 72 hours
- AlertsEvery hour
- QA and cockpitEvery month
- Executive review
- Change approvedBy a named person
Back to knowledge
For your whole team
Agentic CSM
You have the Agentic CSM at your service for reports, questions and any change you want to suggest. A service your whole team can use, 24 hours a day, in over 50 languages.
- Reports
- Questions
- Changes you suggest
- A day
- 24 h
- Languages
- 50+
FAQ
Pricing questions
We price it on a 30-minute call, to your volume and your tier. Governance comes in three cumulative tiers, billed monthly: Orquesta, Director and Opera. Token usage and the checks the system has to run move the price; the tiers are sized on an average of 5,000 tickets a month. Anything outside them is quoted before it starts.
Yes, twelve months, billed monthly. Governance compounds, and the baseline needs a year to prove itself. You can change tier along the way: upgrades start on the next billing date, downgrades at renewal.
Orquesta governs your whole CX system and directs every AI agent, with a dedicated CSM. Director adds brand-expert agents answering your customers and works your VIP queue instantly. Opera adds custom agents for your business cycles, a dedicated CX Architect and a monthly executive review.
Yes. Agentic response is already inside Director and Opera. CX BPO adds our expert agents to any tier, in EN, ES, FR, DE and IT.
Business as usual.
Just smarter.
A free assessment of your brand on a 30-minute call. No slides: we analyze your helpdesk, your reviews and your social media first, and bring a governance proposal with goals.
CX for modern commerce