Services
Five services, governed as one.
Each service has a fixed scope and a baseline that has to move.
What we run
Three layers.
One system.
AI takes the routine, people take what matters and your stack carries both. CTRL governs all three.
CTRL handles the routine
AI agents tuned to your tone and policies, automations, a shopping assistant and a Help Center that answers before anyone writes. Checked every 72 hours.
- AI AgentLet intelligence do the work.Your helpdesk already ships an AI agent, and so do your email and returns tools. Most teams switch them on and stop there. We calibrate each one on your real conversations, your refund logic and your tone, inside limits you set, and give it an expert agent inside CTRL that checks what it says.
- CX automationSome things are better automated.Rules, macros, views and the automations your helpdesk ships, set to your tone and to your refund and return policies. Kept current every month, with every change logged and reversible.
- Help Center25 to 40% of repeat questions, answered before anyone writes.A Help Center built around your 30 most common conversation types, wired to your AI agent and hosted in your helpdesk. In your brand, in your languages and written for search.
People handle the rest
Your own team, with less noise, or ours for the cases a person should take. A named person signs off every change the first time it runs.
Your stack underneath
We connect to what you already run: helpdesk, store, email and SMS, returns, loyalty, logistics. Each tool gets its own expert agent inside CTRL.
Business as usual.
Just smarter.
A free assessment of your brand on a 30-minute call. No slides: we analyze your helpdesk, your reviews and your social media first, and bring a governance proposal with goals.
CX for modern commerce