Tone tuning
We feed the AI agent your team's last 90 days of replies. It picks up your rhythm, your sign-off and how often you use exclamation marks. If it doesn't sound like you, we keep tuning.
Service
Let intelligence do the work.
Your helpdesk already ships an AI agent, and so do your email and returns tools. Most teams switch them on and stop there. We calibrate each one on your real conversations, your refund logic and your tone, inside limits you set, and give it an expert agent inside CTRL that checks what it says.
What's inside
Action permissions
Refunds, address changes, exchanges, order lookups. You decide what the AI can do without a person, with caps on amount and case types it never closes.
Knowledge base
The source of truth the AI reads before it answers: refund rules, return windows, shipping cut-offs. Scored every 15 days, versioned and yours.
QA
Every 72 hours we review the AI-closed conversations flagged for quality, so tone drift gets caught before customers see it.
What you walk away with
- The AI agent live in production with documented permissions
- A knowledge base and AI behavior doc you own
- A monthly QA and quality report
- Recalibration for tone drift and new case types
FAQ
Questions
It runs AI inside its own walls. We govern it and everything around it, so your helpdesk, email and returns agents give the same answer.
The AI agent is grounded in your knowledge base. When it doesn't have an answer, it hands the case to a person instead of making one up. We check for it in every QA.
Yes, any time. The macros, knowledge base and configuration stay yours.
Business as usual.
Just smarter.
A free assessment of your brand on a 30-minute call. No slides: we analyze your helpdesk, your reviews and your social media first, and bring a governance proposal with goals.
CX for modern commerce