Trained agents
Two weeks of onboarding on your brand, products, policies and refund rules. They reply in your voice, without a script.
Service
Expert people, on any tier.
Agents in Barcelona and Buenos Aires, trained on your brand and policies, cover every time zone. Expert people for the moments that need a human touch: the angry customer, the VIP, the exception the AI should not close alone. Added to any governance tier, measured by the same monthly QA as the AI. EN, ES, FR, DE, IT.
What's inside
CX architect on top
A senior architect supervises the team, owns the SLAs and reports to your CX lead every week.
Languages
EN, ES, FR, DE, IT in seat. We've also covered NL and PT for specific accounts.
Every time zone
Teams in Barcelona and Buenos Aires hand over to each other, so there is always a person for the cases that need one, wherever your customer writes from.
What you walk away with
- Expert agents in your helpdesk, with a documented playbook
- A weekly performance review with your CX architect
- Monthly QA and KPI report: CSAT, first response, resolution, escalation rate
- A quarterly roadmap for automation and self-service
FAQ
Questions
Yes. The agents work inside your helpdesk. The macros, knowledge base and tone guide stay with you. If you leave, you keep everything.
It's added to any tier, sized to your volume on the call. Agentic response is already inside Director and Opera; our people sit on top, for the cases that need a person.
Yes. We add agents for peak season with two weeks' notice.
Business as usual.
Just smarter.
A free assessment of your brand on a 30-minute call. No slides: we analyze your helpdesk, your reviews and your social media first, and bring a governance proposal with goals.
CX for modern commerce