Rules and routing
Routing, tagging, SLAs and escalation built on your real conversation types, in the helpdesk you already run. No template imports.
Service
Some things are better automated.
Rules, macros, views and the automations your helpdesk ships, set to your tone and to your refund and return policies. Kept current every month, with every change logged and reversible.
What's inside
Macros and views
30-60 macros and the views your team works from, built on what customers actually ask. Fewer macros, more coverage.
Shopping assistant
Pre-purchase chat that answers product, sizing and stock questions, then sends people to checkout. Pre-sales chat starts showing up as orders.
Voice and WhatsApp
Voice and the WhatsApp Business API connected to the same helpdesk. One thread per customer.
What you walk away with
- Your helpdesk configured, with a documented library of rules and macros
- Automations kept current, every change logged and reversible
- Monthly QA and KPI report: automation rate, CSAT, first response, resolution
- A knowledge base and AI behavior doc you own and can hand to anyone
FAQ
Questions
The one you have. We work on Gorgias, Zendesk, Intercom and Klaviyo, among others. If the Audit shows your helpdesk is the bottleneck, we'll say so.
No. Standard Shopify works fine. Plus accounts get more out of B2B and advanced flows.
Good. We tune every reply against your team's last 90 days of conversations. If it doesn't sound like you, it doesn't go live.
Business as usual.
Just smarter.
A free assessment of your brand on a 30-minute call. No slides: we analyze your helpdesk, your reviews and your social media first, and bring a governance proposal with goals.
CX for modern commerce