The Audit first
Before anyone talks about migrating, we audit your current setup and map every macro, automation, view and SLA. If the helpdesk isn't the problem, we tell you and govern what you have.
Service
When the helpdesk is the bottleneck.
Gorgias is our favorite instrument, and when the Audit shows the helpdesk is the bottleneck, it is where we take you, on a fixed cutover date, with no double inbox and no lost data. If changing helpdesk is not on your plan, we do not move you. We govern Zendesk, Intercom, Konvo or the platform you already run, with the same rules, QA and loop.
What's inside
Data port
Conversations, customer history and tags moved to Gorgias. No gaps.
Cutover plan
A fixed date. Forwarding rules, team training and a 48-hour war room. The old tool stays read-only for 30 days.
Macro and automation rebuild
We don't import macros 1:1. We rebuild them in Gorgias's logic, with fewer macros and more coverage.
What you walk away with
- Your full conversation history, searchable in Gorgias
- A rebuilt macro library sized to your real volume
- The AI agent live from cutover, with human review for the first week
- A 30-day stabilization plan and post-mortem
FAQ
Questions
It depends on data volume and customization. The cutover date is fixed before we touch anything.
Starting governance is transparent. Migrating a helpdesk is not, and close to a peak we'll tell you to wait.
We tell you during the Audit. If there's a real gap, we propose a workaround or recommend you stay where you are. We'd rather lose the project than migrate you into a gap.
Business as usual.
Just smarter.
A free assessment of your brand on a 30-minute call. No slides: we analyze your helpdesk, your reviews and your social media first, and bring a governance proposal with goals.
CX for modern commerce